Superior Couriers

17 roles filled at a 100% fill rate, most within 30 days

Industry: Transport, courier and logistics

Size: 31 employees, 28 vehicles

Location: Townsville, QLD, hiring across Townsville and Cairns

Website: superiorcouriers.com.au

Positions filled: Courier Driver, Courier Truck Driver, Truck-Licence Driver, Warehouse/Driver, Warehouse and Logistics

Superior Couriers has been moving pallets, cartons and satchels around North Queensland since 1990. Running 28 vehicles out of its own depot, it is the largest privately owned transport company in Townsville.

Owner Rob Finn bought the business two years ago, after more than 30 years in logistics. There is no HR function and no internal recruiter, so every driver vacancy lands with the owner alongside running the business.

“I’m able to recognise what I can do and what I can’t do. And what I can’t do, well, I just give it to someone else.”

Rob Finn Owner, Superior Couriers

The Challenge

With 28 vehicles on the road and a vehicle only earning when there is someone in the seat, Superior Couriers needed to hire several times a year, and neither of the usual options were working.

Agencies sent the wrong people. Several recruitment agencies had put candidates forward over the years and the quality was consistently poor.
The fees did not match the result. Percentage-based agency fees were not justified by what came back, so the business stopped using agencies and went back to hiring in-house.
Hiring in-house was expensive too. Advertising a single position on Seek cost around $1,000 before a single application had been read.
The work landed on the owner. Writing the ad, screening applicants and building a shortlist all sat with the person already running a 31-person business.
Turnover restarted the whole process. When a hire did not stay, the business had to pay the full advertising cost a second time and start again.

The Solution

Recruit Shop became the primary recruitment source for Superior Couriers from November 2024, covering courier drivers, truck-licence drivers and warehouse roles across both Townsville and Cairns. Each role was briefed in a single email and needed no further time from the business until the shortlist arrived.

Ads written specifically for Superior Couriers replaced the generic agency advertising that had been returning poor applicants, and the business credits that ad quality as the reason the calibre of candidate changed. Marketing across the major job boards, social media and the Recruit Shop candidate database pulled as many as 120 applications for a single driver role, with candidates being sent to Superior Couriers within a week of the campaign go-live date.

Every applicant was screened and shortlisted, so the business only ever saw people worth interviewing and went straight to the final interview. A fixed $2,995 + GST fee, the Money-Back Promise and the Employee Guarantee removed the risk of paying twice for a role that did not stick.

The Results

Recruit Shop has filled 17 roles for Superior Couriers since November 2024, with every campaign run for the business resulting in a hire.

17 hires at a 100% fill rate, across courier drivers, truck-licence drivers, warehouse and logistics roles in both Townsville and Cairns
The majority of those roles filled within 30 days
Around 100 hours a year of owner time returned to running the business
Underperforming staff inherited with the business replaced by hires with better attitudes, lifting both productivity and customer service
Recruitment permanently off the owner’s desk, with all hiring for the business now running through Recruit Shop

“Give Recruit Shop a try. It comes with a guarantee, they’re professional, and they’ve always provided us with quality staff.”

Rob Finn Owner, Superior Couriers

For Employers

For Job Seekers

Australia

New Zealand

    
 
 
       Posted on Google  
   
   Dave Russell 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service from James in finding candidates for our small Building Design firm, strongly recommend to anyone in need of recruiting assistance.
  
 
      Posted on Google  
   
   James Fay 
 
 
 
 Trustindex verifies that the original source of the review is Google. We cannot recommend Miles at Recruit Shop highly enough.  He was relentless in his efforts to help us find the right person and a good communicator throughout the process.
  
 
      Posted on Google  
   
   JB Trenchless 
 
 
 
 Trustindex verifies that the original source of the review is Google. We worked with James from Recruit Shop who helped find very suitable candidates for our role. The process was great and we will use these services again when hiring for similar roles.
  
 
      Posted on Google  
   
   Melissa Carroll 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thanks Lisa for your help in finding our new employee!
  
 
      Posted on Google  
   
   Rain Francis 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very easy process, saving lots of time and stress. Tom was very friendly, efficient and easy to work with. We quickly found a great candidate.
  
 
      Posted on Google  
   
   Marne Puls 
 
 
 
 Trustindex verifies that the original source of the review is Google. At KIN, we use Recruit Shop for all of our recruitment needs across several companies within the KIN family. Lisa has been fantastic to work with — she consistently sends through strong candidates and is proactive in keeping in touch, even when a role is not running as hot. Lisa is always professional, approachable, and responsive, making the recruitment process smooth and efficient. Her ongoing communication and understanding of our business needs are greatly appreciated, and we value the relationship we have built with her over time. We would highly recommend Lisa and Recruit Shop to any business seeking reliable and professional recruitment support.
  
 
      Posted on Google  
   
   James Catchpole 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very polite and service driven. Communicated excellently and kept me well informed of all things happening. Even when they swapped people I got the same attention and quiality.
  
 
      Posted on Google  
   
   Simon Hrycyszyn 
 
 
 
 Trustindex verifies that the original source of the review is Google. Dealing with James from the Recruitshop was a great experiance James went above and over what someone would expect to fill the role of a spare parts interpreter, James kept in touch with updates and progress, his dedication to fill the role was excellent. The canidate he found for us is preforming well and would have been impossible without the Recruitshop as i have tried many other Reruitment agencys for the same position. I would  recommend James and the Reruitshop at the highest level he was professional, organised and provided excellent customer service thanks James
  
 
  
  
 
 
   Google rating score: 4.7 of 5, based on 182 reviews

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